May I return a rug if it does not meet my full expectations?

Yes. You have 10 days from the arrival date of your order to ship any item back for a full refund (or 30 days from purchase for store credit/exchange). FREE return shipping for the 48 continuous states (Alaska and Hawaii clients pay return shipping fees). Just call or email us to request a return shipping label. Custom ordered rugs are non-refundable.  Read about our full shipping and return policy here.