We never share any private information we gather from our site with any other parties. And we back any purchases with a full refund and exchange policy. Our Privacy Policy and our Shipping and Returns Policy were developed to offer the highest level of integrity in dealing with our clients.


By ordering products on you signify your consent to our Shipping and Returns Policy. Any products ordered from are sent to you for a ten day trial period from the date of delivery. Shipping to you is FREE (within USA and Canada). VAT or import duty is the obligation of the customer. Returns in-transit to Nomad Rugs and in original condition within ten days of delivery qualify for full refund. Returns in-transit to Nomad Rugs and in original condition are eligible for store credit or exchange within 30 days of your order date. You agree to pay any return shipping and insurance fees. Any damaged, stained or altered rugs will not be eligible for return or exchange. All sales are final after 30 days of your order date. Read our full shipping and returns policy here.

By using, you signify your consent to’s collection, use, and disclosure of your personal information in accordance with this Policy.


When you visit, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and usage information that is automatically collected on an aggregate basis as you and others browse our Web Site.

1. Information That Is Automatically Collected

Non-Identifiable Information

Like many other Web sites, automatically collects certain non-identifiable information regarding Web Site users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the Web Site, the Internet address of the Web site from which you linked directly to the Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed. This non-identifiable information is used for Web Site and system administration purposes and to improve the Web Site. Your non-identifiable information may be disclosed to others and permanently archived for future use.

2. Information You Choose To Provide

If you decide to order a rug from us, you will be asked to provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information) for the purpose of carrying out a transaction.

Use of Your Personal Information may use your personal information to contact and correspond with you, to respond to your inquiries, to process transactions and payments. If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We never share any personal information nor the contents of emails with any other parties.


We use your personal information to process orders and to provide you with marketing material. If you provide us with your address or email address, we will add you to our mailing list. We typically send out several postcards and emails per year to inform clients about promotions and specials. By voluntarily providing us with your personal information, you consent to allowing to send you these marketing materials. If you prefer not to receive these marketing materials, contact us by phone or email and we will gladly remove you from our mailing lists. does NOT sell or rent client information.


Nomad Rugs’ online store uses industry-standard, SSL encryption to process all credit card and personal information securely. You’re welcome to call the store at 415-401-8833 if you’d like to place an order by phone instead.


Legally Compelled Disclosure of Information

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Other Web Sites

The Web Site may contain links to other Web sites or Internet resources. When you click on one of those links, you are contacting another Web site or Internet resource. has no responsibility or liability for or control over those other Web sites or Internet resources or their collection, use and disclosure of your personal information.

Further Information

Further information about our complete commitment to privacy and security is available upon request. If you have any comments or questions about this Policy or your personal information, please email us at or contact us at (415) 401-8833.